“Now that our issue is finalized, I feel compelled to write a letter to you. I have worked with attorneys from time to time in my twenty years as a small business owner… I would not have uttered the word “attorney” and the phrase “customer support” in the same sentence. Your firm, and especially you, have changed the way I will forever view the legal field.
“Our matter was relatively small in the global scheme of things. Prior to contacting your firm, we had contacted three different firms to discuss our issue. In all three encounters, it was difficult to get the attorney to return phone calls. When they did, we felt we were being dismissed and treated as unimportant…. Your firm was referred to us through the Harmonie Group…. I was truly amazed that you and your firm were so responsive… You appeared to take an interest in our case as if you were part of our company… You have the perfect combination of aggressiveness, legal experience and consideration for people. Any firm in any industry could learn something about customer support from you and your firm…. In the last couple of months, I have heard several friends discussing legal issues with the usual negative connotations. I have told them of my experience with you and your firm. Almost no one has had a truly positive experience with attorneys, and they are amazed at the level of service you provided.”
“Steve, Larry did a great job on this claim… I wish I had more cases with him. Thank you much.”
I wanted to share a letter I received from … personal counsel for (our policyholder). I’m not surprised by its content as I’ve experienced first hand seeing you in action. If I had to choose one word in this letter it would be “demeanor”. You are certainly prepared to argue a case but most importantly I’ve observed your demeanor to be extremely effective with opposing counsel, the judge and the jury. Thanks for the great job in reaching a defense verdict on this case, we certainly respect and appreciate your efforts.
Vice President, Claims
(Regional Insurance Carrier)
“I want to commend you for the hard fight you waged to get me out of the … case. I’ll remember all those late night “pow-wows.” You and Jacques were tenacious – Motions for Summary Judgment, Motions in Limine, Motion to Strike and Motion for Non-Suit. I think the judge really heard you.
My trust in the legal system is restored, but not in the lawyers that persist on bringing these frivolous claims… Thanks again”
“I am grateful for your stellar representation, your insight and your determination and dedication. Your support and concern for my anxieties contributed immensely to whatever confidence I was able to muster. You more than fulfilled (my professional liability insurer’s) glowing (praises of your abilities.)
“I would like to extend my appreciation to Mike Savitsky in your Scranton office. I worked with Mike and Zyg often during my career … and I was grateful to work with him again on the successful defense and resolution of the above captioned case.
Mike did an exceptional job defending our insured and his stellar efforts resulted in a great resolution to the case at hand.
I am glad that you partnered up with such exceptional attorneys and I look forward to handling future cases with such a talented and dedicated defense team.”
From our defendant client involved in a fire loss/product liability subrogation case, to Steve Banko, Esq., Partner, Harrisburg, PA:
“Thank you for the good news. It was quickly and well done, saving us from a lot of hassle. Thank you and your firm again for your prompt support in preparing and resolving this matter in the most efficient way. With best regards”
“On behalf of the Shawnee Inn and Golf Resort, I would like to take a moment to congratulate Atty. Bialkowski and to express our gratitude for the fine work he did for us in February 2007. As Shawnee’s representative at the trial, I had the fortunate experience of working closely with Zyg for three days. It was truly a pleasure, as he is an exceptional attorney and an even more outstanding person. His character in and out of the courtroom is second to none and should certainly be commended.
Once again, we thank your firm and especially Atty. Bialkowski for the attention and representation we received during this matter. “
“Excuse me for not having the words for expressing how grateful I am to you. I am amazed at your knowledge and talent in what you do. My mind doesn’t work that way, I was in awe all week. I realize you were assigned to me, however I couldn’t have asked for a better lawyer. I just don’t know how to thank you, I am forever grateful…. GOD bless you.”
“Responding to the outcome of a particularly challenging negotiation in a casualty matter, the client commented:'”No question!!! You ARE my favorite attorney in the Philadelphia area. Heck, in the whole State!! Excellent job. Thank you.'”